Penalty for Early Termination of Singtel Contract

  • 2021.12.07
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As a Singaporean, when you sign a contract with Singtel, you are entering into a legally binding agreement. While you are obligated to pay for the services you receive, the contract also protects you from price changes and other surprises that could negatively impact your experience. However, what happens if you need to end your contract early? Are there penalties for doing so? In this article, we’ll discuss the penalty for early termination of a Singtel contract.

The short answer is yes, there are penalties for early termination of a Singtel contract. Because Singtel relies on long-term contracts to maintain its subscriber base, they offer steep discounts to customers who commit to a 12-, 24-, or 36-month term. These discounts help customers save money on their monthly bills, but also create an obligation to fulfill the agreement’s terms for the contract duration.

If you decide to cancel your Singtel contract early, you will be subject to an Early Termination Charge (ETC), which can vary depending on the length of your contract and how long you’ve been with Singtel. According to the Singtel website, the ETC is calculated by taking the monthly recurring charge (MRC) for the remaining months of the contract term and multiplying it by a penalty factor.

For example, if you are on a 24-month contract and you decide to cancel it 12 months in, your ETC will be the MRC for the remaining 12 months multiplied by a penalty factor. This penalty factor starts at 75% for early termination within the first six months of the contract, and decreases by 5% every six months until the end of the term.

It’s important to note that the ETC only applies to the price of the services you are canceling, and not any equipment you may have leased from Singtel. If you are canceling your contract because you are moving overseas or to an area where Singtel does not provide service, they may waive the ETC if you can provide documentation to support your claim.

So, why does Singtel have an ETC? From their perspective, it’s a way to protect themselves against the cost of acquiring and maintaining subscribers who leave before the end of their contract. When a customer cancels early, Singtel may incur expenses to recover the leased equipment, pay sales commissions, and cover other costs related to churn.

In conclusion, if you’re considering canceling your Singtel contract early, be prepared to pay an Early Termination Charge. The ETC is calculated based on the length of your contract and the remaining MRC, and the penalty factor decreases over time. If you need to cancel due to circumstances beyond your control, you may be able to have the ETC waived with proper documentation. As always, it’s best to read and understand your contract’s terms before signing, and to keep copies of all relevant documents.